FAQs
Returns & Exchanges
We have a NO RETURN policy on our figures. ALL figures and statues sold through our site is NON-REFUNDABLE and FINAL SALE.
We only allow exchanges for manufacture defect. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at hello@exo-6.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any exchange questions at hello@exo-6.com.
Pre-Order Policy
Pre Order deposits are non-refundable. By purchasing this listing, you are agreeing to forgo any rights to refunding or return if you choose in the future to cancel the pre-order. The deposit will go towards your overall cost of the figure. Please email customer service at hello@exo-6.com if you have any questions at all. We are more than happy to discuss the details with you.
I just pre-order XX, does this mean I have one figure reserved for me?
Yes, when it comes time for shipment you will pay the remaining balance in an invoice that we send you.
When will we receive final invoice for the pre-order?
We will send you an invoice when we are ready to ship the item to you.
Is it possible to pay the remaining pre-order balance early? I was able to do it before.
No. The remaining balance invoice will come when the figure or collectible is ready to ship. We have changed our process due to some issues that came up.
Why isn't the pre-order link working?
The pre-order link will open at the allotted time. Please check our annoucement banner and our social media.
I've missed the pre-order! Will you be making more of _____?
We may release more units of something with a different delivery date with enough demand. Make sure to sign up for email newsletters and turn on notifications on social media to receive instant information about re-releases.
Where's my order??
If you have pre-ordered and it hasn't shipped. Please be patience as we are manufacturing the products made to order. If your package has shipped, please follow the your tracking number here: https://t.17track.net/en
Due to covid, shipments may take up to 5 weeks to ship. We cannot guarantee shipment times at this moment.
Why was my ordered canceled?
If you order was canceled, it was most likely because you did not pre-order the product. All our orders need a pre-order to be shipped. That is the only way to guarantee a figure.
Will you be releasing Khan, Voyager, TNG, TOS, Captain Chair (etc) figure soon/in the future?
Our plans continue to evolve. Please follow us on social media and sign up for our newsletters for the most up to date information!
Do you have other authorized retailers?
Yes. Big Bad Toy Store, Sideshow and other smaller retailers. We do not know when their orders will arrive. Please email them for help. We can only track orders that ordered through us.
As you have the world wide license, will that allow for you to sell uniform and accessory sets so that we might build our crews and add "background" figures in proper uniforms? Add away teams with expendable figures from our collections?
Our plans continue to evolve. Please follow us on social media and sign up for our newsletters for the most up to date information!
I would like to join your company!
Great! Please email operations@exo-6.com.
I am a wholesaler and would like to see a catalog.
Please email operations@exo-6.com
Hello will there be distributor for EU or should I order directly from you ??
You have the option of ordering from us, but we don’t have EU distributor, yet. But you can always order from us.
Do you ship to X?
Yes, we ship worldwide on our website straight from our warehouse in China for a flat rate of $25.
How will the product be packaged?Our standard packaging will be a brown sturdy and firm shipping box on the outside with the art box (labeled with Star Trek Graphics) on the inside.
What will be the box dimensions?
Art Box Dimensions: 35.3 x 19.6 x 9.1 cm
Shipping Box Dimensions: 36.8 x 21.1 x 10.1 cm